Privacy Policy

The following definitions apply throughout this Privacy Policy:

• "jlmine" / "we" / "us" / "our" — the operator of jlmine Casino, accessible at jlmine.club and all associated platforms and services.
• "you" / "your" / "Player" / "User" — any individual who accesses, browses, registers for, or uses the jlmine Casino platform.
• "Personal Data" — any information that identifies, or can reasonably be used to identify, a natural person, as defined under Republic Act No. 10173 (the Philippine Data Privacy Act of 2012).
• "Sensitive Personal Information" — Personal Data that is specifically classified as sensitive under RA 10173, including but not limited to: race, ethnic origin, health information, financial details, and information about legal proceedings.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, storage, access, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data; in this context, jlmine Casino.
• "Data Processor" — a third party that processes Personal Data on behalf of jlmine under contractual authority and data protection obligations.
• "NPC" — the National Privacy Commission of the Philippines, the regulatory authority responsible for enforcing RA 10173.
• "Account" — a registered player account on the jlmine Casino platform.
• "KYC" — Know Your Customer; the identity and document verification process required by jlmine for regulatory compliance.

For the purposes of the Philippine Data Privacy Act of 2012 and its implementing rules, jlmine Casino is the Data Controller responsible for Personal Data collected through the jlmine.club platform and all associated services.

As Data Controller, jlmine determines the purposes for which your Personal Data is collected and the manner in which it is processed. jlmine is responsible for ensuring that all Processing of Personal Data associated with the jlmine platform complies with applicable Philippine data privacy law.

jlmine Casino collects the following categories of Personal Data. We collect only the information that is necessary for the specific purposes described in this Privacy Policy and do not collect excessive or irrelevant data.

jlmine collects Personal Data through the following means:

4.1 Directly From You

The majority of your Personal Data is collected directly from you when you: register an Account at jlmine.club; complete KYC verification; make a deposit or withdrawal; contact jlmine Customer Support; participate in surveys or promotional competitions; or update your Account Settings.

4.2 Automatically Through Platform Use

When you access and use the jlmine Casino platform, certain Technical Data is collected automatically by jlmine's servers and analytics systems. This includes your IP address, device and browser information, pages visited, games launched, session duration, and interaction logs. This collection is necessary for the secure operation of the platform and for fraud prevention purposes.

4.3 From Third Parties

jlmine may receive Personal Data about you from the following third-party sources:

• Payment service providers (such as GCash, PayMaya, BPI, and BDO) when you initiate a deposit or withdrawal transaction — transaction references and status information are shared to reconcile your Account balance;
• Identity verification service providers used to assist jlmine in completing KYC verification;
• Fraud prevention and anti-money laundering (AML) screening services that provide risk scores or watchlist status associated with identity data you provide;
• Game providers where game session data is required for dispute resolution or bonus calculation purposes.

Under the Philippine Data Privacy Act of 2012, jlmine is required to process your Personal Data on one or more of the following legal grounds:

• Contractual Necessity — Processing is necessary to perform the contract between you and jlmine; that is, to provide casino and sports betting services, manage your Account, process deposits and withdrawals, and fulfill bonus commitments. Without this processing, jlmine cannot deliver the services you have contracted for.
• Legal Obligation — Processing is required for jlmine to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements under the Philippine AMLA framework, PAGCOR-aligned compliance standards, age verification obligations, and tax reporting requirements.
• Legitimate Interests — Processing is necessary for jlmine's legitimate interests, including fraud prevention, account security, platform abuse prevention, responsible gaming monitoring, and improvement of jlmine's services, provided those interests are not overridden by your rights and interests.
• Consent — For specific purposes such as direct marketing communications, jlmine relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time as described in Section 12.

jlmine uses your Personal Data for the following specific purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected without your prior consent or other valid legal basis.

• To create, verify, and manage your jlmine Account;
• To process deposits, withdrawals, and bonus transactions through GCash, PayMaya, and other supported Philippine payment methods;
• To complete KYC and AML verification as required by Philippine financial regulations;
• To verify that you meet the 21+ age requirement for online gambling under Philippine law;
• To provide, improve, and personalize your experience on the jlmine Casino platform;
• To detect, investigate, and prevent fraudulent activity, unauthorized account access, and money laundering;
• To monitor responsible gaming indicators and implement player protection tools as described in the jlmine Responsible Gaming Policy;
• To communicate with you about your Account status, transactions, promotions (where you have opted in), and important policy updates;
• To respond to and resolve Customer Support inquiries and formal complaints;
• To comply with legal obligations under Philippine law, including providing information to PAGCOR or other competent authorities where lawfully required;
• To analyze aggregate player behavior and platform usage patterns for service improvement purposes, using anonymized or pseudonymized data wherever practicable.

jlmine Casino uses cookies and similar tracking technologies to operate the platform, improve user experience, and support security and fraud prevention functions. A cookie is a small text file stored on your device by your web browser when you visit a website.

7.1 Types of Cookies Used

• Strictly Necessary Cookies — Required for the jlmine platform to function properly. These include session cookies that maintain your login state, security tokens, and load-balancing cookies. These cannot be disabled without breaking the platform's core functionality.
• Functional Cookies — Enable enhanced functionality and personalization, such as remembering your language preferences, game lobby layout, and display settings between sessions.
• Analytics Cookies — Used to collect anonymized data about how players interact with the jlmine platform, helping us identify usability improvements and technical issues. These are processed by jlmine's internal analytics systems.
• Security Cookies — Used to detect and prevent fraudulent activity, including bot detection, brute-force login attempt identification, and session hijacking prevention.

7.2 Managing Cookies

You can manage cookie preferences through your browser settings, where your browser allows for control of individual cookie categories. Note that disabling strictly necessary cookies will impair or prevent your use of the jlmine Casino platform. Disabling analytics cookies will not affect your ability to use the platform.

jlmine does not sell, rent, or trade your Personal Data to third parties for marketing purposes. Data is shared with third parties only in the following limited circumstances, each of which is governed by appropriate contractual data protection safeguards:

8.1 Authorized Data Processors

jlmine engages third-party Data Processors who process Personal Data on jlmine's behalf and under jlmine's instructions, under binding data processing agreements that require those processors to maintain data protection standards consistent with RA 10173. These processors include:

• Philippine payment processors and digital wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) — for the purpose of processing your deposit and withdrawal transactions;
• Identity verification and KYC service providers — for the purpose of verifying your identity and age;
• Anti-money laundering and sanctions screening service providers — for regulatory compliance purposes;
• Certified game software providers (JILI, PG Soft, Pragmatic Play, and others) — limited game session data is shared for gameplay delivery and dispute resolution;
• Cloud infrastructure and hosting providers — who store encrypted data on jlmine's behalf under strict contractual security obligations;
• Customer support platform providers — for the delivery of jlmine's live chat and email support services.

8.2 Legal Disclosures

jlmine may disclose your Personal Data to competent Philippine authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies — where jlmine is required to do so by law, court order, or valid regulatory demand. jlmine will endeavor to notify you of any such disclosure unless prohibited from doing so by law.

8.3 Business Transfers

In the event that jlmine or substantially all of its assets are acquired by or merged with another entity, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the privacy terms governing your data prior to such transfer becoming effective.

jlmine retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, jlmine will securely delete or anonymize your Personal Data such that it can no longer be attributed to you as an identifiable individual. Where data is anonymized rather than deleted, the resulting data no longer constitutes Personal Data and falls outside the scope of this Privacy Policy.

jlmine Casino implements a multi-layered technical and organizational security framework to protect your Personal Data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• Encryption at Rest: All Personal Data stored on jlmine's servers is encrypted using AES-256 symmetric encryption standards. Sensitive Personal Information such as KYC documents and financial records are stored with additional access controls.
• Encryption in Transit: All data transmitted between your device and jlmine's servers is protected by Transport Layer Security (TLS) version 1.2 or higher, ensuring that your login credentials, payment details, and other sensitive communications cannot be intercepted during transmission.
• Access Controls: Access to Personal Data within jlmine's internal systems is restricted to personnel who require access to perform their job functions, on a least-privilege basis. All staff with access to Personal Data are subject to confidentiality obligations.
• Fraud Detection Systems: Automated monitoring systems analyze account activity in real time to detect unusual patterns that may indicate unauthorized access or fraudulent transactions. Suspicious activity triggers an automatic security review before any withdrawal is processed.
• Regular Security Audits: jlmine's information security systems are subject to periodic technical audits and vulnerability assessments by qualified security personnel.
• Incident Response: jlmine maintains a documented data breach response procedure. In the event of a security breach that is likely to result in a risk to your rights and freedoms, jlmine will notify the NPC and affected data subjects in accordance with RA 10173 breach notification requirements.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your Personal Data held by jlmine. To exercise any of these rights, please contact jlmine using the details in Section 16.

jlmine will respond to all verifiable rights requests within 15 business days of receipt. In complex cases requiring extended review, we will acknowledge your request within 5 business days and provide a final response within 30 business days. jlmine reserves the right to decline requests that are manifestly unfounded, repetitive, or where fulfillment would prevent jlmine from complying with its legal obligations.

Where jlmine cannot fulfill a rights request — for example, because retention is required by AMLA — we will clearly explain the legal basis for retaining the data.

jlmine Casino will only send you direct marketing communications — including promotional offers, bonus notifications, and newsletter updates — where you have provided your explicit consent to receive such communications during Account registration or subsequently through your Account Settings.

You may withdraw your marketing consent at any time through any of the following methods:

• Adjusting your communication preferences in the Notification Settings section of your jlmine Account;
• Clicking the "Unsubscribe" link included in any jlmine marketing email;
• Contacting jlmine Customer Support via live chat or the support email address listed in Section 16 and requesting removal from marketing lists.

Withdrawal of marketing consent will not affect the lawfulness of any processing already carried out based on your prior consent. After processing your opt-out request — which takes effect within 5 business days — you will continue to receive transactional and service communications related to your Account (such as deposit confirmations, withdrawal notifications, and security alerts), as these are necessary for the operation of your Account and cannot be opted out of while your Account remains active.

If jlmine becomes aware that Personal Data has been collected from an individual under the age of 21, jlmine will promptly delete that data, close the associated Account, and — where applicable — return any deposited real-money funds to their source. The collection and use of any data provided by an underage individual in contravention of our age verification requirements is unauthorized and not covered by this Privacy Policy.

If you believe that a minor has registered an Account with jlmine, please contact us immediately via the details in Section 16 so that we can investigate and take appropriate action promptly.

Some of jlmine's Data Processors — including certain cloud infrastructure providers and game software providers — may be located outside the Philippines. Where Personal Data is transferred outside the Philippines, jlmine ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act of 2012.

Such safeguards may include: contractual clauses that impose data protection obligations on the overseas processor consistent with RA 10173 standards; verification that the receiving jurisdiction maintains adequate data protection laws; and technical security measures applicable regardless of jurisdiction.

No cross-border transfer of your Personal Data will take place to a destination that does not offer an adequate level of protection as assessed against Philippine data privacy standards. jlmine does not transfer your Personal Data to jurisdictions that are explicitly prohibited by the NPC.

jlmine reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or jlmine's data processing practices. The effective date at the top of this page reflects the date on which the most recent version of this Policy took effect.

Where changes are material — for example, where a new category of data is collected, a new purpose for processing is introduced, or a new category of third-party sharing is established — jlmine will notify registered Players in advance via the email address associated with their Account or via a prominent notice on the jlmine Casino platform.

Continued use of the jlmine Casino platform following the effective date of any amended Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you may request closure of your Account in accordance with the jlmine Terms & Conditions. Your real-money balance will be returned in accordance with standard withdrawal procedures.

We recommend that you review this Privacy Policy periodically — at a minimum, once per year — to stay informed of how jlmine protects your Personal Data.

For all data privacy inquiries, rights requests, and formal complaints, please contact jlmine Casino using the following channels:

• Live Chat: Available 24/7 via the chat interface on jlmine.club — for general privacy questions and urgent account data requests, this is the fastest channel.
• Email: [email protected] — please include "Privacy Request" or "Data Rights Request" in your subject line so your inquiry is routed to the correct team.

jlmine will acknowledge all formal data rights requests within 5 business days of receipt. For complex requests requiring additional investigation, jlmine will provide a final response within 30 business days.

16.1 Complaints to the National Privacy Commission

If you are not satisfied with jlmine's response to your privacy inquiry or rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), which is the supervisory authority responsible for enforcing the Philippine Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available at the NPC's official government website. jlmine will cooperate fully with any NPC investigation.